a)    ShopDirect.my is entitled at its sole discretion at any time from time to time to appoint any third party (“Delivery Provider” which definition may include a Business Partner or its authorized personnel) to deliver a product to a customer without giving notice of the same to the customer.

b)    The customer shall notify Customer Service if he/she intends to authorize a third party to receive delivery of the product ordered and shall if requested by ShopDirect.my or the Delivery Provider, provide an authorization letter to ShopDirect.my or the Delivery Provider at the point of delivery for identification and verification purposes.

c)    Subject to the terms herein, delivery of the products shall only be available to designated areas in Malaysia (which may be revised from time to time by ShopDirect.my at its discretion) (“Designated delivery areas”) and to the address specified by the customer in an order, provided that such address falls within the designated delivery areas. Customers are advised to check at the point of placing an order on the designated delivery areas and ShopDirect.my shall be entitled to reject any delivery which is not within the designated delivery areas.

d)    The delivery hours are from 9.00 am to 6.00 pm on a Business Day (“Delivery Hours”) subject to any revision as shall be determined by ShopDirect.my. Any request for deliveries after the Delivery Hours is subject to the discretion of ShopDirect.my and additional charges may apply. Customers are advised to call ShopDirect.my if he/she wishes to request a specific delivery date and time at the time of placing an order subject to the availability of the Delivery Provider.

e)    Subject to the terms herein, any order placed before 3:00 pm on a Business Day will be subject to the following delivery periods (which may be revised by ShopDirect.my at any time from time to time at its discretion):
i)    For deliveries within city areas in East Malaysia, products will be delivered between 2 to 5 Business days.
ii)    For deliveries to and within city areas in Peninsular Malaysia, products will be delivered within 3 to 7 Business days.
iii)    For deliveries to and within areas outside city areas nationwide, products will be delivered between 3 to 8 Business Days.

Orders made after 3:00 pm shall be considered as orders which are placed on the following Business Day. Notwithstanding the above, delivery periods may vary for products that consist of bulky items and/or that which require installation. Customers are advised to call ShopDirect.my and speak to a Customer Service for further details.

f)    ShopDirect.my will inform the customer if it is unable to meet an estimated delivery date or time. In the event a customer is not present at the address upon delivery then attempts will be made to fulfill the delivery and the customer shall inform ShopDirect.my to re-schedule the delivery. If the customer fails to take delivery of any product after the third attempt for delivery for any reason (otherwise than by reason of any cause beyond the customer’s reasonable control or by reason of ShopDirect.my’s fault) then without prejudice to any other right or remedy available to ShopDirect.my, ShopDirect.my may cancel the order and refund any payment made by the customer back to the customer. If the customer requests for additional delivery attempts thereafter, the customer shall liaise with the Delivery Provider directly.

g)    Risk of damage to or loss of the Products shall pass to the customer at the time of delivery or if the customer wrongfully fails to take delivery of the products at the time when ShopDirect.my or the Delivery Provider has tendered delivery of the products. Notwithstanding delivery and the passing of risk in the products, the property and ownership in the Products shall not pass to the customer until ShopDirect.my has received payment in full of the price of the Products in an Order. To the extent permitted by law, ShopDirect.my shall not be liable to any customer for any losses, liabilities, costs, damages, charges, and/or upon passing of risk to customer.

Last update: 24 June 2020.

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